Miccosukee Casino & Resort is growing with several new and exciting short and long-term projects. These projects will enhance the total customer offering and experience, integrate technology with service for superior delivery, and, most importantly, create unique and aspirational opportunities for our guests and team members. Our ambitious growth plans, however, can only be realized by aligning talented people with the same passion for service and commitment to delivering a truly memorable experience as all our current team members. If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a lot of FUN at work, we look forward to meeting you.
We care for our team members' needs and overall well-being. We offer competitive health plans, complimentary short-term and long-term life insurance, and matched retirement plans. To ensure work-life balance, we also offer flexible schedules, generous paid time off, and various monetary incentives.
Our Micco Way
We are dedicated to providing our guests with an authentic, interpersonal, and welcoming experience – the MICCO way.
We are committed to delivering a memorable, consistent, and comfortable service experience for our guests.
We do not settle for merely meeting expectations. Our goal is to surpass them on every level, leaving an imprint on all guests and team members with an experience that sets a new standard.
We care for our guests, team members, and community.
We are committed to the cleanliness and upkeep of our property.
We provide an authentic experience from the moment our guests arrive to the moment we wish them “Shonabesha”.
Working in gaming roles requires team members to obtain a gaming or work permit license. Licenses are issued concerning the role the team member falls under. During the new hire onboarding process, candidates must complete an application for one of the two licenses and submit supporting documents to ensure timely approval. All documents and paperwork are processed and reviewed by the Human Resources Department for completion and accuracy, providing support along the way.
MEET OUR POWER PLAYERS
A gaming industry powerhouse for over 25 years, Brad Rhines joined our leadership team as General Manager in March of 2022. In his short tenure at Miccosukee Casino & Resort, he’s achieved remarkable progress by elevating expectations, resulting in uplifted performance, unparalleled drive, and unwavering commitment from our employees.
To Brad, the MICCO values represent creating MEMORABLE experiences, IMPRESSING our stakeholders, CARING about each other, our guests, vendors, and the Tribal community, COMMITTING to surpassing milestones, and being ORIGINAL in everything we do.
As for the future of our company, Brad stated that we have unlimited growth potential, both from a business and personal perspective, and every employee has a part in this progress. “Our amazing team, our devoted guests and committed business council, and the support of the Tribe as a whole is what I value the most about working here.”
"Started from the bottom, now we're here…" The lyrics to this Drake song describe John Salazar’s success story at Miccosukee Casino & Resort. Currently the Security Director at our property, he joined the team in 2010 and has kept our patrons and employees safe ever since.
Supporting our company's values and promoting a teamwork mentality are goals he seeks to achieve daily. "I value our team members; without them, there is no me."
A loyal employee since 2002, Pedro Gonzalez exemplifies the path to success that anyone can achieve at Miccosukee Casino & Resort. He started as Bingo Inventory Control, was transferred to the Treasury Department as a Video Processor in 2017, and was recently promoted to Treasury Supervisor.
“I have a career with Miccosukee. It means a lot to me, and I want to give my best every day to represent the Tribe that has given me so much,” he expressed with gratitude.
Pedro knows that when one person succeeds, everyone succeeds. To new employees, he recommends learning everything they can to offer suggestions to improve processes, continually provide excellent customer service, and always support the management and staff to accomplish greater goals.
Showing up with a smile and radiating positivity allows Destiny Colon to connect with her staff and customers as Slot Shift Manager at Miccosukee Casino & Resort. “Every day that I come to work, I bring my best attitude, making sure that my staff feels encouraged to excel at their jobs,” she said, also making it a point to get to know the patrons and encourage them to participate in all the activities we have to offer.
Since joining our company in June 2021, Destiny has been impressed by our progress, including the reopening of our Poker room and the construction of new entertainment venues.
Feeling that her hard work is recognized is what she values the most, encouraging her to develop a dedicated team that constantly strives for greatness.
Slot Shift Manager
The opportunity for advancement is what Erica Alexander values most about working at Miccosukee Casino & Resort. She joined our team in June 2017 as a Room Attendant and was promoted to Housekeeping Supervisor in January 2022.
Erica is excited about the bright future of our company and is amazed by the significant improvements we’ve made. Regarding our MICCO values, she stated, “I don’t just carry out our values; I personify them. I start my day with a smile and joy in my heart.”
Cam Truong has been a valued Miccosukee Casino & Resort team member for 19 years. As a Player’s Club Supervisor, he’s proud of our progress, including providing more rewards and perks to our customers.
Having the support of our leaders and access to a comprehensive benefits package is what he appreciates the most about working at Miccosukee.
Player’s Club Supervisor